Turn on Email me when a customer changes their contact details in the Update contact details tool. Every time a customer changes the email or phone number on an order, you get a short email saying which order and what changed, so you can update anything that lives outside Shopify, such as a CRM or a courier booking.
How to turn it on
In Tacey, open Editing Tools.
Open Update contact details and click Configure.
Tick Email me when a customer changes their contact details.
Click Save.
It is off by default.
Where it goes
It goes to your Store notification email. That is set in Editing Tools, then Global settings, under Sender identity, where you can use your store's own Shopify account email or choose a different mailbox. The tool's settings page shows the address it will currently send to, next to the setting.
This is deliberately not the same as your Customer support email. The notification address is for notices about your own store; the support address is where customers' replies go.
What it says
Subject: Contact details changed on order #1001
Body: A customer changed the email address on order #1001 using your store's self-service contact tool.
The body names what changed: "email address", "phone number", or "email address & phone number" when the customer changed both at once. It comes from Tacey (this is a notice to you, not to a customer) and is written in your store's language.
When nothing arrives
No Store notification email is set. If neither your Shopify account email nor a custom mailbox is available, nothing is sent. The settings page tells you when the address is not set.
Only the name changed. The summary covers email and phone changes.
The change was refused. A blank or invalid entry, a disposable email you refuse, or a phone that does not match the shipping country never saves, so there is nothing to notify.
Check your spam folder the first time, and add the sender to your contacts.
Other ways to see contact changes
Every saved change also appears in the order's history in Tacey as Contact details changed, with the before and after values and who asked for it. You can filter the ledger to see all of them together, whether or not this email is on.
What this does NOT do
It does not email the customer. The customer-facing email in this tool is the security notice to the old email address, which is a separate setting.
It does not send a daily digest. One email per change.
It does not include the full new email or phone. Open the order to see the current details.
Frequently asked
Can I send this to my whole team?
Set your Store notification email to a shared mailbox or a group address that forwards to your team.
Does it tell me about address changes too?
No. This setting is part of the Update contact details tool and only covers its own changes. Address changes are in the order's history in Tacey.
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