Orders & Address Validation
For merchants with questions about a specific order. What happens when an address cannot be verified, what the customer sees and can change on their order-status page (fix the address, cancel the order, remove or reduce an item), how refunds are confirmed, and how to see proof that money moved (or did not) for any edit.
By Joseph1 author3 articles
- Shipping costs when an address moves to another zoneWhat happens to the shipping fee when a customer's address edit crosses into a different shipping zone, and the setting that controls it.
- How the address check works when a customer editsWhat your customers actually see when they type a delivery address, why some corrections are one-tap and others aren't, and what happens if the check itself is unavailable.
- Let customers edit their delivery addressWhat your customers can do after checkout, what you control, and what happens on the order when they use it.