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Cancel order

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How do I let customers cancel their own Shopify order?Turn on Tacey's Cancel order tool so customers can cancel from their order page, and see every setting and what happens to the order, the stock and the money.
How do I see why customers cancel their orders?Ask customers for a reason when they cancel, give them a list of reasons you choose, and find each reason on the order in Shopify and in Tacey.
Where does the refund go when a customer cancels their order?Choose whether a self-service cancellation refunds the original payment method or lets the customer pick store credit, and what your Shopify store needs for that.
Why can't my customer cancel their order?Work through every reason the Cancel order option is missing or refused, from placement and the edit window to order types Shopify will not let an app cancel.
Charge a restocking fee and review cancellation refundsKeep part of a refund when a customer cancels, choose whether refunds are sent straight away or wait for your approval, and see what a customer is told before they…
How do I offer customers an alternative before they cancel their order?Turn on Cancel order's retention step so a customer who picks a cancellation reason is offered one alternative, such as fixing their address, switching an item, upgrading shipping or applying…
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