Billing & Plans

For merchants with questions about money, plans, or their subscription. The six Tacey plans (Starter, Growth, Scale, Pro, Advanced, High Volume), how the monthly order cap works, the 14-day free trial, upgrading and downgrading, and what happens if you hit your order cap or your trial ends.

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How do I check how many orders I have used in Tacey?Read the usage meter on Tacey's Billing page: orders used, orders remaining, and when your count resets.

How do I upgrade or downgrade my Tacey plan?Change your Tacey plan from the Billing page, and know exactly when the new order volume applies.

How does Tacey count my orders each month?Which orders count toward your Tacey plan, which do not, and when your monthly count resets.

How does Tacey's 14-day free trial work?What the Tacey free trial includes, how you start it, and whether orders during the trial count toward your plan.

How much does Tacey cost?The six Tacey plans, their monthly and annual prices, and what every plan includes.

Should I pay for Tacey monthly or annually?How Tacey's annual prices compare with monthly, and how your order allowance works on an annual plan.

What happens when I reach my Tacey order limit?What stops, what keeps working, and how to get address checks running again when your store goes over its plan's monthly orders.

Which Tacey plan should I choose for my store?Pick the right Tacey plan in one question: roughly how many orders your store gets each month.