Change product options

By Joseph1 author6 articles

Why can't my customer remove an item or change a size on their Shopify order?The reasons Change product options is missing, a control is hidden, or a change is refused, with what to check for each.

How do I let customers change the size, colour or quantity of items on their Shopify order?What the Change product options tool does, its three modes, what is on by default, and where each setting lives.

How do I let customers increase the quantity of an item on their Shopify order after checkout?Turn on Increase quantity and Allow charging for added items so customers can buy more of something already on their order and pay the difference.

How do I let customers reduce or remove items from their Shopify order after checkout?Set up the Reduce or remove items mode: turning it on or off, the minimum items rule, restocking, and what the customer sees.

How do I let customers swap the size or colour of an item on their Shopify order?Turn on Swap variant so customers can change to another size or colour of the same product at the same price, before it ships.

Where does a customer's refund go when they remove an item from their Shopify order?Original payment method or store credit, how the amount is worked out, shipping and duties, and what happens when a refund cannot be sent.