Global settings

By Joseph1 author8 articles

How do I stop customers editing flagged or high-risk orders?Use Blocked order tags so any order carrying one of your Shopify order tags can never be changed by the customer.

How do I stop an order shipping while the customer can still edit it?Use Tacey's Order holds setting to keep orders from being fulfilled until the customer's edit window closes, and learn when Tacey holds an order on its own.

How long can customers edit their Shopify order after checkout?Turn customer order editing on, choose how long the edit window stays open, and see which tools stay available after it closes.

How many times can a customer change the same order?Set the maximum number of changes a customer can make to one order, and understand what counts toward it.

Should Tacey refund customers automatically when they edit an order?Decide whether refunds from a customer's own change wait for your approval or go out on their own, and see exactly which refunds this setting covers.

How do I tag orders that customers edited after checkout?Turn on Tag edited orders so every order a customer changes with Tacey gets a Shopify tag you can filter on or use in Shopify Flow.

What is on Tacey's Global settings page?A tour of every setting on Global settings, what each one controls, and its default, so you know which switches apply to every tool at once.

Why is my Shopify order on hold after a customer edited it?Understand the two reasons Tacey puts an order's fulfillment on hold, how long each hold lasts, and what releases it.