Orders, ledger and money

By Joseph1 author8 articles

How do I approve a refund a customer is waiting for?Find a refund that is waiting for your approval after a customer's edit, approve it in one click, and understand each result message.

How are refunds calculated when a customer edits their order?When a customer's change makes an order cheaper, see who calculates the refund, when it is sent, where it goes and what can stop it.

How do I see every change a customer made to an order?Find Tacey's Ledger, filter it by what changed, who asked and whether money moved, and open the record for a single order.

Can customers get store credit instead of a refund?Which Tacey tools can give store credit instead of money back, what your Shopify store needs for it to work, and what happens on a guest order.

What happens when a customer's order edit costs more?How a customer pays the difference after adding an item or upgrading shipping, what Tacey does if they never pay, and where you see it.

What do the columns in Tacey's ledger mean?A plain explanation of every column on the Ledger page: When, Order, What changed, Before and after, Money moved, Who asked and Confirmed.

What do \"Refund owed\", \"Balance due\" and the other money labels mean?Every money label Tacey shows on an edited order, in plain words, with what to do about each one.

Which Shopify orders need my action after a customer edit?Find every order where money is still owed to or by a customer after an edit, using the Home card, the Orders filter and the ledger.