Replace a product

By Joseph1 author4 articles

How do I let customers replace a product on their Shopify order after checkout?Set up Replace product so customers can swap an unshipped item for a different product from collections you choose, before it ships.

Why can't my customer replace an item on their Shopify order?The reasons Replace product is missing, shows no products, or refuses a swap, and what to change for each.

What happens when a customer replaces an item with a cheaper or more expensive product?How Tacey collects the difference on a pricier replacement, refunds a cheaper one, and records every swap, including tax and approval.

What's the difference between Replace product, Change product options, Add a product and Recommended for you?Four Tacey tools change the items on an order. Here is which one does what, so you turn on the right ones and answer customers correctly.