Contact support

By Joseph1 author3 articles

Why didn't I receive a customer's Ask for help message?Troubleshoot Ask for help: the button not showing, a message that never arrived, send limits, and what the customer saw when a send failed.

How do I let customers contact me from their order status page?Set up Ask for help: customers send you a message from the Thank you and Order status pages, it arrives as an email you reply to normally. Every setting, what…

Where do Ask for help messages go, and how do I reply?Which mailbox receives customer help messages, how the fallback to your Customer support email works, CC and subject options, and how replies reach the customer.