When you open an order inside Tacey (from your Shopify admin's app menu, or from your orders list), you land on that order's own page. Three cards tell you what happened to its delivery address: Shipping address, Status, and Reconciliation ledger. This article explains what each one shows and how to read it.
The Shipping address card
This card lists every field on the order's delivery address: street address, apartment/suite, city, state or province, postal code, and country.
Only the field that actually changed shows a before-and-after. If a customer's edit only touched the postal code, that's the only line that shows two values with an arrow between them — every other field shows its current value once, exactly as it reads on the order today. A field showing one value, not a before-and-after, means that field was never touched by the edit.
An empty field (for example, no apartment or suite on the order) always reads as its own line — never left off the card, and never blank.
What this looked like before the fix (2026-09-23): every field on the card showed a before-and-after, even fields the edit never touched, each one reading the field's real current value on both sides of the arrow. A customer who only fixed their postal code produced a card that looked like their entire address had changed. That's fixed — the card now only marks the field that genuinely changed.
The Status card
Underneath the address, the Status card shows:
A badge for the address check's result — for example, Verified.
If the address check couldn't fully confirm every part of the address, a line explaining what it could and couldn't confirm.
While the order is still inside its edit window, a line showing when that window closes (for example, "Editable until Sep 25, 6:59 AM"). Once the window closes, this line is gone — the customer can no longer use Tacey's edit tool on this order.
If Tacey's own rules refused a requested change on this order (for example, your store doesn't allow reducing or removing items), a banner explains why here.
The Reconciliation ledger card
This card shows what actually happened for the change, in plain terms:
What changed — for example, "Shipping address changed."
Whether any money moved because of it — for example, "No money moved" for a plain address edit. Address edits on their own never move money.
Who asked for the change — the customer, or you (a merchant edit made in your own Shopify admin).
Whether Shopify confirmed the change went through.
This is the same information your full ledger view shows, on the specific order it belongs to.
What this does NOT do
It does not show you a history of every past edit on this card. The Shipping address card shows the most recent edit's before-and-after; your full ledger view is where you see every change on an order over time.
It does not grade whether a change was good or bad. A corrected postal code isn't marked as a merchant "win," and a change you didn't expect isn't marked as an error — the card reports what changed, not whether it approves.
It does not let you edit the address from this card. Editing happens in your Shopify admin, either by you directly or by the customer through the edit-delivery-address tool; this page is where you read back what already changed, including what the address check itself found.