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Order changes and money

1 author8 articles
How do I approve a refund a customer is waiting for?Find a refund that is waiting for your approval after a customer's edit, approve it in one click, and understand each result message.
How are refunds calculated when a customer edits their order?When a customer's change makes an order cheaper, see who calculates the refund, when it is sent, where it goes and what can stop it.
How do I see every change a customer made to an order?Find Tacey's Order changes page, filter it by what changed, who asked and whether money moved, and open the record for a single order.
Can customers get store credit instead of a refund?Which Tacey tools can give store credit instead of money back, what your Shopify store needs for it to work, and what happens on a guest order.
What happens when a customer's order edit costs more?How a customer pays the difference after adding an item or upgrading shipping, what Tacey does if they never pay, and where you see it.
What do the columns, labels and filters on the Order changes page mean?A plain explanation of the Order changes page: the four numbers at the top, every column, every Money status label, the Confirmed column, the filters, the Refunds made in Shopify…
What do "Refund owed", "Balance due" and the other money labels mean?Every money label Tacey shows on an edited order, in plain words, with what to do about each one.
Which Shopify orders need my action after a customer edit?Find every order where money is still owed to or by a customer after an edit, using the Home card, the Orders filter and the Order changes page.
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