Tacey Helpdesk | Answers To Common Questions

For merchants setting up Tacey for the first time. Installing the app, choosing a plan, the 14-day trial, and what to expect in the first few days: address validation turning on and your first flagged order.

For merchants with questions about a specific order. What happens when an address cannot be verified, what the customer sees and can change on their order-status page (fix the address, cancel the order, remove or reduce an item), how refunds are confirmed, and how to see proof that money moved (or did not) for any edit.